1. Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and VIDANALYTICA INC ("VIDANALYTICA," "we," "us"), a company based in New York, NY, United States. By using vidanalytica.com, creating an account, or ordering a report, you agree to these Terms and to our Privacy Policy. If you use our services on behalf of an organization, you represent that you can bind that organization to these Terms.
2. Our Services
VIDANALYTICA INC provides AI-powered market research, including single-topic and multi-topic research reports, industry intelligence briefings, data analytics deliverables, and white-label research for agencies and consultancies. Research is produced by our AI research network from publicly available and licensed sources, with verification and quality assurance applied before delivery. Target delivery windows (such as 24–72 hours) are service goals, not guaranteed deadlines.
3. Accounts
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Notify us immediately at insights@vidanalytica.com if you suspect unauthorized use of your account.
4. Orders and Deliverables
Each order describes its scope, sources, and delivery window at the time of purchase. Once a report is delivered, you receive a non-exclusive, perpetual license to use it within your organization and for your business purposes. White-label engagements may grant resale rights as agreed in writing for that engagement. Except for agreed white-label rights, deliverables may not be resold or redistributed as standalone products.
Self-serve reports are delivered through a secure, single-use download link sent to the email address you provide at checkout. For your security the link expires after a limited period (typically 72 hours) and a limited number of downloads. If your link expires before you retrieve the report, contact us at insights@vidanalytica.com and we will re-issue it.
5. Refunds and Cancellations
These provisions apply to all self-serve reports. Reports are generated on demand for your specific request. If we cannot deliver a report that passes our verification and source-authenticity quality gates, we will either complete it with additional analyst review or refund your purchase in full — you never pay for a report we do not deliver. That refund is not limited in number: it applies every time it happens, however often that is. You may also cancel an order for a full refund at any time before report generation begins. Refunds are returned to the original payment method through our payment processor.
5.1 Starter, Professional, and Enterprise reports ($99 and above)
Because a delivered report cannot be returned, purchases at these tiers are generally non-refundable once the download link has been used. If you believe a delivered report is materially defective, contact us at insights@vidanalytica.com within 14 days with your order number; where justified we will correct the report or issue a partial or full refund. Custom and Enterprise engagements follow the refund terms agreed in writing for that engagement.
5.2 Verified Snapshot ($29) and Answer Memo ($15)
(a) Verification guarantee. If any key claim in your brief is not supported by the source cited for it, you receive a full refund. Contact us at insights@vidanalytica.com within 30 days of delivery with your order number and the claim in question. This guarantee is about the accuracy of the document against its own cited sources — a standard you can check for yourself in the verification appendix included with every brief. It is not conditioned on the conclusions being ones you hoped for.
(b) If the brief is accurate but not what you needed. Tell us and we will apply a credit toward a larger report, or return your money to the original payment method if you would rather have the cash — your choice, and you only have to say which. We will not push the credit on you.
(c) Limits. The remedies in (a) and (b) are intended for genuine complaints rather than repeat use. We reserve the right to limit them to one refund per buyer, by reference to the email address used at checkout, and to decline further discretionary refunds where a pattern of repeat claims is apparent. Beyond the first, we will still consider any claim on its merits and refund where it is warranted — this limit exists to deter abuse, not to cap honest complaints. It does not apply to the undelivered-report refund described at the start of this section, which is never limited.
Nothing in this section limits any non-waivable right you have under the consumer protection law of your own jurisdiction, including any statutory right of withdrawal or cancellation that applies to digital content supplied immediately. Where such a right applies and conflicts with this section, that right prevails.
6. Acceptable Use
- Do not use the services for any unlawful purpose or in violation of any applicable law.
- Do not attempt to probe, disrupt, or gain unauthorized access to our systems or data.
- Do not scrape, copy, or republish website content at scale, or misrepresent VIDANALYTICA research as your own except under an agreed white-label engagement.
- Do not use our deliverables to make automated decisions about individuals.
7. Intellectual Property
The vidanalytica.com website, our brand, our methodology, and our intelligence divisions are the property of VIDANALYTICA INC. Delivered reports are licensed to you as described in Section 4. Third-party data cited in reports remains subject to its original sources' terms.
8. Research Disclaimer
Our reports and insights are provided for general informational and business research purposes. They are not investment advice, legal advice, tax advice, or financial advice, and they should not be the sole basis for any investment or business decision. While we verify findings against multiple sources and apply quality assurance targets, market data changes quickly and we cannot guarantee that every figure is complete, current, or error-free. You are responsible for how you use the research.
9. Limitation of Liability
To the maximum extent permitted by law, VIDANALYTICA INC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the services. Our total liability for any claim relating to the services is limited to the amount you paid us for the deliverable that gave rise to the claim. The services are provided "as is" without warranties of any kind beyond those expressly stated in these Terms.
10. Termination
You may stop using the services and close your account at any time. We may suspend or terminate access for violation of these Terms, with notice where practical. Sections 4, 5, 7, 8, 9, and 11 survive termination — Section 5 is included so that a refund or guarantee period already running is not cut short by an account being closed.
11. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in New York, and both parties consent to their jurisdiction.
12. Changes to These Terms
We may update these Terms as our services evolve. The "Last updated" date above reflects the latest revision, and material changes will be highlighted on this page. Continued use of the services after an update means you accept the revised Terms.
13. Contact Us
VIDANALYTICA INC — New York, NY, United States
Email: insights@vidanalytica.com